[open311 discuss] Linking to external non-open311 services

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Hello Charles,
 
With the permission of the electric utility, you can create a Body in Open311
to represent them and related service request items for street lights etc. that
will email their contact with reports.
 
Hopefully the utility would be open to receiving reports this way. I think the
real promise of Open311 in one stop shopping for all local problems, regardless
of the responsible body.
 
Some of this requires database configuration. Let me know if you need help with
that?
 
Regards
 
Dennis Peters
IntelliTime Systems Corporation
www.IntelliTime.com<http://www.IntelliTime.com>
1118 E 17th Street
Santa Ana, CA 92701
714-444-3020 x 105
714-559-3145 fax
 
 
 
From: Open311 Discuss [mailto:discuss@lists.open311.org] On Behalf Of Charles
Brandt
Sent: Tuesday, April 19, 2016 8:44 AM
To: discuss@lists.open311.org
Subject: [open311 discuss] Linking to external non-open311 services
 
Open311 Lists<http://lists.open311.org>
 
 
 
[Image removed by sender. Photo of Charles
Brandt]<http://lists.open311.org/p/HgLxnFseGApfp6ZyLg7Bg>
 
Linking to external non-open311
services<http://lists.open311.org/r/topic/6CyZwGFK4lTrS5uD0vtWEb>
 
by Charles Brandt <http://lists.open311.org​/p​/HgLxnFseGApfp6ZyLg7Bg>
 
in Open311 Discuss<http://lists.open311.org/groups/discuss>

Rest of post

________________________________
 
We've run in to some scenarios where constituents come to our Open311 portal to
file a service request, but it is not a service we use Open311 to track. In
some cases, it is not even a service we offer.
 
For example, constituents will try to report street lights that are not
working. This is a service maintained by an electric utility company that is
not affiliated with our city. In the past, we have created an Open311 service
and collected reports via our portal, but then city staff must manually forward
these requests to the utility company.
 
Has anyone else faced this situation and developed strategies to deal with it?
In our case it would be sufficient to display an informational message on how
to report the issue directly to the external service. It seems like the only
way to display information is to create a service, which would also mean
collecting service requests.
 
If it is not possible to configure this with the current specification, what is
involved with adding this to a future version of the specification? Maybe
"External Service"?
 
Thanks,
 
-Charles
 
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A more complicated alternative is a Gateway
server<https://github.com/codeforsanjose/open311-gateway>, something we are
testing at Code for San Jose. (we'll post a little more about what we are doing
soon!)
 
The 311 app points to the gateway server instead of directly to city's api.
Specific requests concerning streetlights get forwarded by email or 311 request
to the appropriate agency, while all other requests are sent to the city.
 
Let us know if this is feasible and of interest.

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