Andy, we had an issue recently that might also lend itself to AI.
We'd like to be able to intelligently analyze the description content of
Open311 submissions to assess when urgent or emergency issues have been
submitted, and route them to 24/7 staff for review and dispatch. This
doesn't happen often, but sometimes we get 911-type submissions into our
Open311 system despite warnings against using our 311 tools for emergency
issues.
Rick Dietz
Director, Information & Technology Services Department
City of Bloomington, IN
<email obscured>
812.349.3485 Office
812.671.0776 Cell
bloomington.in.gov
On Fri, Oct 20, 2017 at 1:54 PM, Andy Maimoni <<email obscured>>
wrote:
> Open311 Lists <http://lists.open311.org>
>
> [image: Photo of Andy Maimoni]
> <http://lists.open311.org/p/4CeYVxQIS4Vo6ZVoDuuRXQ>
> *Artificial Intelligence*
> <http://lists.open311.org/r/topic/wsrqugS3mWtz30wQZyHAl>
> by *Andy Maimoni* <http://lists.open311.org/p/4CeYVxQIS4Vo6ZVoDuuRXQ>
> in *Open311 Discuss* <http://lists.open311.org/groups/discuss>
> ------------------------------
> There is a new group in GSA:
> https://*www.gsa.gov*/technology/government-it-initiatives/emerging-
> citizen-technology/artificial-intelligence-for-citizen-services
>
<https://www.gsa.gov/technology/government-it-initiatives/emerging-citizen-technology/artificial-intelligence-for-citizen-services>
>
> We have a lot of services in Open311 and some of them are frequently
> misused by the submitter.
>
> Could we leverage the AI services in our Open311 systems to perform
> quality checks on submitted requests prior to routing?
>
> Thanks,
>
> Andy
> San Francisco 311
> ------------------------------
> ⮪ Reply
> <discuss@lists.open311.org?subject=Re%3A%20Artificial%20Intelligence> 🖂
> New topic <discuss@lists.open311.org> View topic…
> <http://lists.open311.org/r/topic/wsrqugS3mWtz30wQZyHAl>
> Unsubscribe
>
<discuss@lists.open311.org?subject=Unsubscribe&body=Hello%2C%0A%0APlease%20remove%20me%20from%20Open311%20Discuss%0A%3Chttp%3A//lists.open311.org/groups/discuss%3E%0A%0AThank%20you.>
> • Switch to a daily digest
>
<discuss@lists.open311.org?subject=Digest%20on&body=Hello%2C%0A%0APlease%20switch%20me%20from%20receiving%20one%20email%20per%20post%20to%20the%20daily%0Adigest%2C%20which%20summarises%20the%20all%20the%20posts%20made%20each%20day%20in%0AOpen311%20Discuss%0A%3Chttp%3A//lists.open311.org/groups/discuss%3E%0A%0AThank%20you.>
We'd like to be able to intelligently analyze the description content of
Open311 submissions to assess when urgent or emergency issues have been
submitted, and route them to 24/7 staff for review and dispatch. This
doesn't happen often, but sometimes we get 911-type submissions into our
Open311 system despite warnings against using our 311 tools for emergency
issues.
Rick Dietz
Director, Information & Technology Services Department
City of Bloomington, IN
<email obscured>
812.349.3485 Office
812.671.0776 Cell
bloomington.in.gov
On Fri, Oct 20, 2017 at 1:54 PM, Andy Maimoni <<email obscured>>
wrote:
> Open311 Lists <http://lists.open311.org>
>
> [image: Photo of Andy Maimoni]
> <http://lists.open311.org/p/4CeYVxQIS4Vo6ZVoDuuRXQ>
> *Artificial Intelligence*
> <http://lists.open311.org/r/topic/wsrqugS3mWtz30wQZyHAl>
> by *Andy Maimoni* <http://lists.open311.org/p/4CeYVxQIS4Vo6ZVoDuuRXQ>
> in *Open311 Discuss* <http://lists.open311.org/groups/discuss>
> ------------------------------
> There is a new group in GSA:
> https://*www.gsa.gov*/technology/government-it-initiatives/emerging-
> citizen-technology/artificial-intelligence-for-citizen-services
>
<https://www.gsa.gov/technology/government-it-initiatives/emerging-citizen-technology/artificial-intelligence-for-citizen-services>
>
> We have a lot of services in Open311 and some of them are frequently
> misused by the submitter.
>
> Could we leverage the AI services in our Open311 systems to perform
> quality checks on submitted requests prior to routing?
>
> Thanks,
>
> Andy
> San Francisco 311
> ------------------------------
> ⮪ Reply
> <discuss@lists.open311.org?subject=Re%3A%20Artificial%20Intelligence> 🖂
> New topic <discuss@lists.open311.org> View topic…
> <http://lists.open311.org/r/topic/wsrqugS3mWtz30wQZyHAl>
> Unsubscribe
>
<discuss@lists.open311.org?subject=Unsubscribe&body=Hello%2C%0A%0APlease%20remove%20me%20from%20Open311%20Discuss%0A%3Chttp%3A//lists.open311.org/groups/discuss%3E%0A%0AThank%20you.>
> • Switch to a daily digest
>
<discuss@lists.open311.org?subject=Digest%20on&body=Hello%2C%0A%0APlease%20switch%20me%20from%20receiving%20one%20email%20per%20post%20to%20the%20daily%0Adigest%2C%20which%20summarises%20the%20all%20the%20posts%20made%20each%20day%20in%0AOpen311%20Discuss%0A%3Chttp%3A//lists.open311.org/groups/discuss%3E%0A%0AThank%20you.>