Hello everyone!
I work for City of Helsinki and we are planning to open an interface to city's
issue tracking service. We are currently evaluating different approaches and
Open311 GeoReport v2 looks very promising for the interface specification. We
are also co-operating with other European cities, so hopefully our work in
Helsinki influence other cities in Europe to adopt the same interface.
Regarding the spec, we have some questions. There might be some additional
parameters we would like to send via the interface. Currently, I have only
found few case where we might need this. For example, we might need to send
user's preferred language option. This could be as simple as adding new
parameter "lang=fi" into requests. It would be nice to get Open311 experts
opinion, how this kind of extensions to the standard should be handled?
Additionally, it would be nice to get into a contact with other cities, who
have implemented the Open311 interface. If you would like to share your
learnings, we would really like to hear from you.
Anyway, thanks for the good work on Open311 spec!
Best Regards, Jaakko Rajaniemi
Jaakko Rajaniemi, projektisuunnittelija
Talous- ja suunnittelukeskus, Tietotekniikkaosasto
Pl 21 (Pohjoisesplanadi 15-17 B)
00099 Helsingin kaupunki
Puh. (09) 31025751, GSM 040 5165931
<email obscured><mailto:heli.k.rantanen@hel.fi>
Jaakko Rajaniemi, Project Planner
Economic and Planning Centre, IT Division
P.O. Box 21
00099 City of Helsinki, Finland
Tel: +358 9 31025751, Mobile +358 40 5165931
<email obscured><mailto:heli.k.rantanen@hel.fi>
I work for City of Helsinki and we are planning to open an interface to city's
issue tracking service. We are currently evaluating different approaches and
Open311 GeoReport v2 looks very promising for the interface specification. We
are also co-operating with other European cities, so hopefully our work in
Helsinki influence other cities in Europe to adopt the same interface.
Regarding the spec, we have some questions. There might be some additional
parameters we would like to send via the interface. Currently, I have only
found few case where we might need this. For example, we might need to send
user's preferred language option. This could be as simple as adding new
parameter "lang=fi" into requests. It would be nice to get Open311 experts
opinion, how this kind of extensions to the standard should be handled?
Additionally, it would be nice to get into a contact with other cities, who
have implemented the Open311 interface. If you would like to share your
learnings, we would really like to hear from you.
Anyway, thanks for the good work on Open311 spec!
Best Regards, Jaakko Rajaniemi
Jaakko Rajaniemi, projektisuunnittelija
Talous- ja suunnittelukeskus, Tietotekniikkaosasto
Pl 21 (Pohjoisesplanadi 15-17 B)
00099 Helsingin kaupunki
Puh. (09) 31025751, GSM 040 5165931
<email obscured><mailto:heli.k.rantanen@hel.fi>
Jaakko Rajaniemi, Project Planner
Economic and Planning Centre, IT Division
P.O. Box 21
00099 City of Helsinki, Finland
Tel: +358 9 31025751, Mobile +358 40 5165931
<email obscured><mailto:heli.k.rantanen@hel.fi>